How to harness VoC to consistently optimize your online performance.
The idea of having a website is not exactly a new concept. But it is likely to be your engagement channel that underpins all others, whether digital or otherwise.
The relentless surge in mobile usage is undeniable, with recent data highlighting how smartphone digital media time increased 78% on smartphone and 30% on tablet between 2013 and 2015. Despite a general perception that desktop usage is down, the amount of time spent online on this platform only decreased 1% in this period – highlighting the importance of creating exceptional experiences across all digital channels.
But how do you ensure consistent digital optimization for continued impact? Download our eBook to find out how your VoC can drive lasting CX success.