The facts are undeniable: when it comes to the customer experience, mobile is king, and it has now permeated every facet of our daily lives. In the U.S. alone, 92% of adults own a smartphone, 97% of them use it multiple times a day and 67% check it frequently even without being alerted to do so.
Cutting-edge VoC (Voice of Customer) technology enables you to meet this considerable challenge head on by enabling you to identify ‘moments of truth’ and then providing you with the tools you need to drive action that improves CX. But where do you start? And how do you ensure you apply your VoC technologies most effectively? Our eBook has the answers.