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Retailers able to implement effective omnichannel strategies can benefit from increased revenue, more efficient inventory management and reduce costs, while delivering an improved overall CX to their customers.

But while 91% of Canadian retailers believe an omnichannel retail strategy is imperative to success, many are struggling to meet customer expectations – with only 40% of Canadian shoppers who have used click-and-collect saying it was a positive experience.

How do you deliver a consistent and enriching customer experience across all of your channels? Start by downloading our Strategy Guide.

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