Learn how Blue Shield, a not-for-profit organization that provides high-quality healthcare at an affordable price, uses OpinionLab to prioritize and react to customer concerns in real-time and inform its marketing, customer service, product and leadership strategies.
Discover how OpinionLab enables Cigna, a global health services company, to improve customer engagement by responding to issues quickly, effectively and decisively and has increased the perceived importance of Voice of Customer across the company.
Learn how OpinionLab has driven customer experience analytics efficiency improvements and doubled lead volume for Equity Residential, an S&P publicly-traded real estate investment trust that owns, develops and operates high-end apartment complexes.
Verint and OpinionLab have joined forces to empower organizations to listen, analyze and act on the Voice of the Customer across all channels - digital, voice, text and social.
We share a vision of enabling organizations to act on data, and together we provide more ways to act on the Voice of the Customer than ever before. Learn more about the Verint and OpinionLab combination here.