redesign support

If you are doing a redesign, you need the best possible information on users and their needs along every stage of the process. You need an advocate for the user arguing their perspective and priorities. OpinionLab's Redesign Support provides this service throughout the redesign process.

We begin by reporting on user needs and requirements as reflected in the existing site. We end by tracking user response through the launch and reporting on its sustainable impact as measured by our SOI.

benefits

+	ensures that the customer is adequately represented at each decision point in the redesign process
+	tracks user opinions pre/post redesign
+	enables benchmarking the success of a redesign based on user feedback
+	assists in maintaining the ROI of a website redesign

features

+	project begins with a thorough understanding of objectives and priorities
+	detailed reports delivered at key milestones during redesign process
+	tracking indices are used to monitor redesign performance
+	summary presentation upon completion of the project