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o-trend
The O-Trend is a monthly report used to monitor and
track the user satisfaction of your website and its individual pages.
benefits
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delivers a printed report that can be easily
shared across your organization |
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benchmarks website user satisfaction against
norms |
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calculates your website's Site Opinion Index
month-to-month |
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diagnoses user issues for the highest and lowest
rated pages |
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categorizes user comments into monthly themes
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helps prioritize user issues by plotting page
satisfaction against page importance |
| features |
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O-Trend |
| "O" more > |
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| executive summary |
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| analyst comments |
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| site opinion index more > |
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| real-time access to user comments |
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| data preloaded into database format |
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| performance vs. importance plot more > |
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| online archive |
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| delivery |
PDF emailed monthly |
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