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press releases

OpinionLab frequently releases news about our recent VoC breakthroughs, product and service advancements, company news, and client successes. Click a title below to view the entire entry.

opinionlab names jim suszka executive vice president of sales

July 9th, 2014

Former Foresee Results executive brings more than 20 years of sales leadership to OpinionLab

Chicago, IL – July 09, 2014 - OpinionLab, the global leader in omnichannel Voice of Customer solutions, announced the appointment of Jim Suszka as Executive Vice President of Sales. Suszka joins OpinionLab from Foresee Results and brings more than 20 years of experience in driving enterprise sales strategies and generating revenue growth. In his new role, he will oversee global sales activities for OpinionLab as companies increasingly rely on Voice of Customer (VOC) to drive a superior customer experiences across all channels.  read more…

opinionlab study offers fresh insight into millennials, malls & the future of the store

May 30th, 2014

OpinionLab research finds that Millennials are the only generation that prefer the mall to shopping online (37% to 27%) – and more than half (59%) plan to go to the mall at least once a month this summer

Chicago, Illinois – May 30, 2014 -  OpinionLab, the pioneer and global leader in Omnichannel Voice of Customer (VoC) feedback solutions, today released a new study that provides a first-ever snapshot of Millennials as they shop in malls and stores across the country. The study analyzes Millennials alongside other generations to find that the mall is far from dead for this generation. Unlike any other age group, Millennials choose the mall over online as their favorite place to shop, and plan to spend significant time there this summer. read more…

opinionlab appoints sean fallon as chief executive officer

May 19th, 2014

Seasoned tech executive to accelerate growth to meet surging market demand for omnichannel Voice of Customer solutions

Chicago, IL May 19, 2014 — OpinionLab, the global leader in omnichannel Voice of Customer solutions, today announced the appointment of Sean Fallon as CEO. In this role, Fallon will build on OpinionLab’s proven record of innovation and client success to accelerate growth and scale operations. His appointment comes as global leaders in every industry embrace Voice of Customer to generate better experiences across web, mobile and physical touchpoints. read more…

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