press releases

OpinionLab frequently releases news about our recent VoC breakthroughs, product and service advancements, company news, and client successes. Click a title below to view the entire entry.


OpinionLab Makes Omnichannel Voice of Customer Feedback Actionable With Summer 2015 Release

August 27th, 2015

Innovation empowers brands to connect consumer feedback gathered through digital channels with specific physical locations to improve their Customer Experience (CX).

Chicago, IL — August 27, 2015 — OpinionLab today announced its Summer 2015 Release to extend the advantages of digital consumer initiated engagement into physical locations. The release leverages over a decade of digital Voice of Customer innovation to help brands make smarter and faster business decisions in a true omnichannel environment. read more…


OpinionLab Introduces Omnichannel Voice of Customer Best Practices

June 15th, 2015

OpinionLab extends Voice of Customer innovation to help brands achieve a high quality and consistent Customer Experience across multiple channels in an omnichannel environment

Chicago, IL — June 15, 2015 — OpinionLab, the leader in Voice of Customer (VoC) continuous listening solutions and the pioneer in customer initiated engagement, today announced new best practices developed specifically to help brands consistently engage with their customers across multiple channels in an omnichannel environment. read more…


OpinionLab Accelerates Momentum After a Record 2014

March 10th, 2015

OpinionLab Extends Leadership in Customer Experience Market with Major Client Wins and Breakthrough Product Innovation; Names Tim Whiting Vice President of Marketing.

Chicago, IL (PRWEB) March 10, 2015 — OpinionLab, the leader in Voice of Customer (VoC) continuous listening solutions, today announced record corporate growth and momentum as a result of its ongoing innovation. The company posted record revenue and client growth in 2014, adding a dozen Fortune 500 brands to its portfolio including 6 of the world’s leading retailers and one of the world’s largest telecommunications providers. This growth further validates the rapidly increasing importance of OpinionLab’s solution to enterprises seeking to differentiate though a high quality and consistent customer experience (CX). read more…

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