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press releases

OpinionLab frequently releases news about our recent VoC breakthroughs, product and service advancements, company news, and client successes. Click a title below to view the entire entry.


opinionlab releases customer opinion index (COI): september 2014

September 12th, 2014

Based on the voices of millions of consumers across the globe, new COI report analyzes the multi-channel customer experience across eight major industries.

Chicago, IL September 12, 2014 — OpinionLab today released its updated CUSTOMER OPINION INDEX (COI): SEPTEMBER 2014 report, which features more than 60 customer experience benchmarks across eight major industries. The report leverages OpinionLab’s proprietary COI framework, as well as millions of pieces of direct customer feedback, to provide a detailed, actionable picture of multi-channel customer experience performance heading into Fall 2014, as well as identify specific functional areas for improvement and optimization.

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opinionlab named to inc. 5000 for second year running

August 25th, 2014

Voice of Customer leader is ranked among America’s fastest growing private companies based on strong, consistent revenue growth.

Chicago, IL — August 25, 2014 — OpinionLab, the global leader in omnichannel Voice of Customer solutions, today announced that it has been ranked as one the fastest-growing private U.S. companies by Inc. Magazine and Inc.com. The company was named to the Inc. 5000 list for the second consecutive year based on its revenue growth over the past three years. read more…


opinionlab, iperceptions & vonage settle lawsuit

August 20th, 2014

OpinionLab, Inc., iPerceptions, Inc. and Vonage Holdings Corporation sign settlement agreement.

Chicago, Illinois — August 20, 2014– OpinionLab, Inc., iPerceptions, Inc. and Vonage Holdings Corporation signed a settlement agreement to end ongoing patent infringement and business interference disputes between the companies. This agreement resolves litigation that was pending in the United States Federal District Court for the Northern District of Illinois, Eastern Division.  read more…

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