Dillard’s Taps OpinionLab to Listen, Learn from its Customers

May 7th, 2013

Innovative Voice of Customer solution provides Dillard’s with precise, real-time insight into what customers want and need online, in-store and on mobile.

Chicago, IL–May 7, 2013 — OpinionLab, the pioneer and global leader in Omnichannel Voice of Customer (VoC) feedback solutions, today announced that Dillard’s, one of the nation’s largest fashion apparel, cosmetics and home furnishings retailers has selected OpinionLab to extend its omnichannel Voice of Customer program including its digital, mobile and in-store experiences, with precise insight into what its customers want and need. read more…

OpinionLab Raises $15 Million in Funding to Accelerate Market Leadership and Growth

March 11th, 2013

Chicago, IL – March 11, 2013 — OpinionLab, the pioneer and global leader in Omnichannel Voice of Customer (VoC) feedback, today announced that it has received $15 million in growth capital financing from SSM Partners. read more…

Flagstar Bank Turns to OpinionLab for Innovative Voice of Customer Solution

January 15th, 2013

Full-service financial institution gains precise, real-time insight into what customers want and need from their online banking experiences

Chicago, IL – January 15, 2013 — OpinionLab, the pioneer and global leader in Voice of Customer (VoC) feedback innovation, today announced that Flagstar Bank has selected OpinionLab’s patented solution to improve its online and mobile customer experience. read more…