press releases

OpinionLab frequently releases news about our recent VoC breakthroughs, product and service advancements, company news, and client successes. Click a title below to view the entire entry.

OpinionLab Introduces Omnichannel Voice of Customer Best Practices

June 15th, 2015

OpinionLab extends Voice of Customer innovation to help brands achieve a high quality and consistent Customer Experience across multiple channels in an omnichannel environment

Chicago, IL — June 15, 2015 — OpinionLab, the leader in Voice of Customer (VoC) continuous listening solutions and the pioneer in customer initiated engagement, today announced new best practices developed specifically to help brands consistently engage with their customers across multiple channels in an omnichannel environment. read more…

OpinionLab Accelerates Momentum After a Record 2014

March 10th, 2015

OpinionLab Extends Leadership in Customer Experience Market with Major Client Wins and Breakthrough Product Innovation; Names Tim Whiting Vice President of Marketing.

Chicago, IL (PRWEB) March 10, 2015 — OpinionLab, the leader in Voice of Customer (VoC) continuous listening solutions, today announced record corporate growth and momentum as a result of its ongoing innovation. The company posted record revenue and client growth in 2014, adding a dozen Fortune 500 brands to its portfolio including 6 of the world’s leading retailers and one of the world’s largest telecommunications providers. This growth further validates the rapidly increasing importance of OpinionLab’s solution to enterprises seeking to differentiate though a high quality and consistent customer experience (CX). read more…

OpinionLab Brings Voice of Customer To Life With Winter 2015 Release

February 12th, 2015

New features make real-time customer feedback more accessible, actionable and engaging 

Chicago, IL February 12, 2015 — OpinionLab today unveiled its Winter 2015 release to extend the advantages of effective listening across the enterprise. The release builds on more than a decade of Voice of Customer innovation to drive smarter, more effective business decisions.

Now companies can easily make sense of unstructured feedback to better understand their customers; align their organization around real-time customer feedback; continuously listen to customers to diagnose and prioritize actions in real-time; and ultimately tailor the omnichannel experience to what customers want and expect.

read more…

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