With a team of innovative VoC thought leaders and a solution set that taps into authentic, streaming consumer opinion, OpinionLab frequently garners interest from a wide range of media outlets. Here, a selection of some recent press coverage:
Dillard’s taps OpinionLab for customer feedback solution
May 9th, 2013
Chain Store Age
Dillard’s has selected OpinionLab to extend its omnichannel “Voice of Customer” program including its digital, mobile and in-store experience, with precise insight into what its customers want and need.
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3 Critical Steps to Avoid Social Media Meltdowns
April 3rd, 2013
Someday, somewhere, somehow, every retailer will deliver a bad customer experience. Products disappoint, a customer service representative has a bad day, ordering snafus occur; it happens. But in today’s socially-connected world, one customer’s small disappointment can turn into a negative firestorm overnight.
read more…
Stop Survey Fatigue: Listen to Customers Without Driving Them Away
March 21st, 2013
You know what your customers hate? Being pestered with questions about what they think. read more…