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media coverage

With a team of innovative VoC thought leaders and a solution set that taps into authentic, streaming consumer opinion, OpinionLab frequently garners interest from a wide range of media outlets. Here, a selection of some recent press coverage:


are we in an era of eroding customer service?

September 8th, 2014

Forbes
Josaine Feigon

I can’t help it—I still like to roll down my window when I’m driving and ask someone for directions. I also like to ask the server to recommend something when I’m ordering in a new restaurant. And I always ask the salesperson if the nearest register is open so I can pay for my things.

But lately, when I walk up to someone behind a counter or call them, I get a blank stare, a suspicious look, or a non-word answer like “urrrr” or “mmmeeyah.” I feel like I’ve interrupted their deep thinking about life, their pets, or their latest idea for where they will go for happy hour. What’s happening to customer service?  read more…


three tips to mastering data analytics for furniture ecommerce

August 26th, 2014

Blueport Commerce Blog
by Erica Blute

A few weeks ago I attended the Stratigent Workshop Series: Empower 2014 in Boston. In addition to a lovely meal at McCormick & Schmick’s, I had the pleasure of deep diving into current analytics topics including best practices, strategies and insights across all channels. While I came away with more than a few insights, here are three I found particularly relevant for furniture retailers:
read more…


opinionlab named to inc. 5000 for second year running

August 25th, 2014

Digital Journal

OpinionLab, the global leader in omnichannel Voice of Customer solutions, today announced that it has been ranked as one the fastest-growing private U.S. companies by Inc. Magazine and Inc.com. The company was named to the Inc. 5000 list for the second consecutive year based on its revenue growth over the past three years.  read more…

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