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Retail consumers today are more knowledgeable and empowered than ever, inevitably leading to a more demanding marketplace with little room for error. mCommerce, or mobile shopping, has been a key trend, with 20% of all online sales in 2014 taking place on smartphones or tablets and this figure only growing over time. Discover how best to react to this challenge with our CX checklist.
Traditional surveys are increasingly taking a backseat to customer-initiated engagement at the enterprise level as companies look to react to the challenges posed by an empowered customer base. Download our guide to find out the key drivers behind this paradigm shift.
OpinionLab, A Verint Company, believes that listening to your customers is important, but more important is the need for you to listen to them on their terms and react quickly and effectively to what they tell you. Hundreds of the world’s leading brands today trust OpinionLab to optimize customer experience and drive engagement across multiple channels.