Automated User Support

To help you retain customers and promote user loyalty, OpinionLab can instantly respond to customer comments with support specific to their feedback.

How It Works

OpinionLab anticipates and solves customer problems in real time through instant interpretation of both contextual data and open-ended comments.

For example, let’s say visitors with low screen resolution have a hard time finding an important button on product pages. You know the problem exists. But while you’re working on a redesign, you receive comments every hour from frustrated users.

So, you set up automated user support on product pages: in a few easy steps, you customize comment cards to recognize certain key phrases in feedback from customers with low screen resolutions.

When those users click Submit, they receive a customized thank-you message that directs them to the button they had trouble finding.

It’s on-the-spot support based on customer needs.

Instant Support & Marketing

Many OpinionLab clients augment automated support by providing

Suggested solutions to possible problems
Customer-service phone numbers
Automated keyword searches
Links to live chat
Interest-specific discounts
Preferred-client promotions

Automated customer support helps companies provide instant service and target marketing efforts toward engaged customers with specific concerns.