Alerts and Monitors

To make streaming customer-feedback data actionable, businesses must take a multi-pronged approach that includes reporting, prioritizing, and distributing data to the people who can act on it.

But you don’t have the time or resources to read every comment and decide who should be informed of what issues. So our alert and monitor systems do it for you, helping you improve customer experience without increasing workload or staffing needs.

Alert System

Our intelligent alert system deciphers the meaning of comments and funnels specific types of feedback to appropriate parties.

What data triggers your alerts is up to you. So you can ask your system to recognize when something is out of the norm, and you can change your preferences at any time.

Select from a wide variety of parameters in any combination, such as

Number of comments in a specific time frame
Average rating on a certain page
Specific key words in comments

When selected criteria are met, the OpinionLab system automatically generates and delivers e-mail alerts at the frequency you specify.

Monitoring System

Our monitoring system automates data sharing by keeping selected stakeholders informed of trends in customer feedback.

Ideal for those who wish to keep an eye on patterns and progress, monitors can be customized to report such things as

Highest-rated pages
Lowest-rated pages
Pages receiving the most comments

In many cases, OpinionLab e-mail monitors help keep upper management in tune with trends in customer experience. If a problem arises, monitored reports will reveal it and streamline management and resolution.