Professional Services

When you invest in OpinionLab VOC solutions, you receive pre- and post-sales support. However, many organizations require more than the self-service capabilities included with basic installation.

These clients seek specialized expertise and actionable, executive-ready deliverables that capitalize on the evaluative and diagnostic power of our complete voice of customer (VOC) solutions.

OpinionLab professional services will help you realize the full potential of your investment in VOC through

Customized analysis and reporting
Full-service research studies
Integration of data with web-analytics vendors
Tailoring the look and feel of your OpinionLab products

A team of expert consultants can help you assess your VOC needs, leverage best practices, and ultimately ensure optimum return on your investment in OpinionLab products.

Our broad range of consulting services includes:

Custom VOC Analytics

Reveal not only what is important to your customers, but why, including actionable recommendations for how to leverage what is working well and fix what isn’t.

Turnkey VOC Studies

Tap into the wealth of available consumer insights through customer-satisfaction tracking, A/B testing, etc.

Process Integrations

Streamline integration of OpinionLab solutions with existing ticket-tracking, web-analytics, and CRM vendors.

Custom Design Insights

Refine branding to align with the look and feel of your website and event-driven programming.

Targeted Diagnostic Studies

Gain insight into specific issues, such as shopping-cart abandonment, user segmentation, and post-sale follow-ups.