• feedback collection
  • opt-in
  • event driven
  • invitation
  • comment card
  • advanced survey module
• reporting
  • alerts and monitors
  • tracking and benchmarking
  • business intelligence
  • automated user support
  • integration
• client services
• professional services
• research services

Invitation

Many clients wish to offer a feedback invitation at the outset of a website visit, then allow the customer to proceed with intended tasks before completing a survey upon exiting the site.

In this case, our 2-step invitation method offers the ideal solution.

How It Works

A feedback invitation involves 2 straightforward steps:

1. Users receive an invitation and accept or decline the feedback opportunity.
2. Acceptance opens a background questionnaire window, which the user will be reminded to complete before leaving the site.

OpinionLab can write this code to trigger the invitation only to a given percentage of visitors. And cookies can be set to prevent burdening those who have responded in the past.