• feedback collection
  • opt-in
  • event driven
  • invitation
  • comment card
  • advanced survey module
• reporting
  • alerts and monitors
  • tracking and benchmarking
  • business intelligence
  • automated user support
  • integration
• client services
• professional services
• research services

Event Driven

To gather feedback on certain experiences, many clients wish to specifically encourage input from consumers meeting select criteria, such as those who

• Abandon shopping carts
• Click on a specified link
• Close the browser window in the midst of a visit

The solution: event-driven comment cards and surveys.

How It Works

Event-driven feedback tools appear automatically when triggered by predefined user actions, such as

• Entering a certain website page or section
• Exiting a website page or section
• Clicking on a button or link

Event-driven code can be customized to manage the percentage of users who receive notifications, and a cookie can be set to avoid burdening return visitors.