Advanced Survey Module

In some cases, clients wish to supplement comment cards with the capabilities of a traditional survey. So OpinionLab has developed an advanced survey module to collect more targeted customer data.

This solution allows OpinionLab clients to produce and publish surveys within minutes, then monitor results as responses roll in.

Many companies leverage our surveys to gather more granular insight into the issues revealed by opt-in customer comments. Clients use this application to

Research specific complaints in detail
Calculate the scope of known issues
Determine the cause of problems
Conduct targeted market research
Measure the success of specific applications or processes

How It Works

Surveys can be produced within minutes and published to a link or comment card, so clients can invite participation from a variety of touch points without adding a vendor or changing the look and feel of feedback-collection tools.

Our advanced survey module includes the following features and options:

Unlimited number of questions
Customizable response validation
Conditional question branching
Automated invitations and reminders
User authentication and anonymity
Options to save and return

Whether opt-in or event-driven, surveys follow the format and best practices of our comment cards.