Press Releases

Pioneering technology adds new context to data, deepens customer-experience insights Highland Park, IL, February 21, 2012 — OpinionLab, the pioneer and global leader in Voice of Customer (VoC) feedback innovation, today introduced industry-first capabilities that allow consumers to share photo and / or audio feedback with businesses at anytime, from anywhere. OpinionLab clients can now [...]

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Nine out of ten e-business professionals say that managing the mobile experience is just as or more important than their website efforts Highland Park, IL and San Francisco, CA, January 31, 2012 — A new study jointly conducted by OpinionLab and Tealeaf revealed that e-business professionals are prioritizing the mobile customer experience in 2012. An [...]

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Newest VoC innovation allows conference participants to easily rate presentations and share their input with speakers and conference organizers in real time Highland Park, Illinois, November 17, 2011 — OpinionLab, the pioneer and global leader in Voice of Customer (VoC) innovation, will debut new mobile speaker feedback capabilities at the ACCELERATE 2011 conference in San [...]

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Highland Park, Illinois — October 17, 2011 – OpinionLab, Inc. and Lodsys, LLC signed a settlement agreement to end ongoing patent infringement and business interference disputes between the two companies. This agreement resolves litigation that was pending in the United States Federal District Court in multiple jurisdictions. Under the terms of the settlement, Lodsys has [...]

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Expanded Relationship Helps Post Office Collect Customer Feedback about Websites, Mobile Sites, and Retail Locations Highland Park, Illinois, August 17, 2011 — OpinionLab, the pioneer and leader in voice of customer (VOC) listening technologies, today announced an expanded relationship with Canada Post: in addition to collecting feedback from its website through OpinionLab technology, Canada Post [...]

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Survey of E-Business and Customer Experience Professionals Shows Growing Adoption of CEM, New Priorities for Mobile Channel San Francisco, CA, July 28 2011 – Tealeaf®, the leader in online customer experience management (CEM) software, and OpinionLab, the pioneer and leader in voice of customer (VOC) listening technologies and mobile feedback solutions, today announced the results [...]

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Highland Park, IL, July 19, 2011 — With more than half of smartphone owners using mobile devices to enhance their shopping experience (source: iModerate Research Technologies), savvy retailers are leveraging smartphone capabilities to drive sales and increase shopper loyalty. OpinionLab, the pioneer and leader in voice of customer (VOC) listening technologies and mobile feedback solutions, [...]

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Culinary Twist Leverages QR Codes to Gain Valuable Customer Insights for Adapting and Enhancing Product Flavors Highland Park, Illinois, June 28, 2011 — OpinionLab, the pioneer and leader in voice of customer (VOC) listening technologies, today extends its mobile customer feedback tools to make it even easier for consumers to leave comments from their mobile [...]

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OpinionLab to Present Voice of Customer Trends at eMetrics Marketing Optimization Summit Expedia and VEGAS.com Will Share Insights and Best Practices on the Collection of Customer Feedback Across Multiple Touch Points What: OpinionLab, a leader in Voice of Customer (VOC) listening technologies, will host a presentation titled “Real Time, Actionable Voice of Customer Across all [...]

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Expanded Feedback-Translation Offering Streamlines Companies’ Ability to Engage and Listen to Customers around the World Highland Park, IL, February 1, 2011 —OpinionLab, the pioneer and leader in voice of customer (VOC) listening technologies, today unveiled a major enhancement to its feedback-translation tool, enabling companies to streamline interpretation of global customer feedback for better identification and [...]

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With Accelerating Pace of Smartphone Adoption, OpinionLab Offers Ways to Improve Mobile Experience and Attract New Customers

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With consumers readily discussing their brand experiences on blogs, review sites, and social-media platforms, the voice of the customer (VOC) has never been stronger than it is today. The word-of-mouth impact of one negative experience can start a firestorm with far-reaching impact on your brand.

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Latest Offering Further Solidifies OpinionLab as the Enterprise Voice-of-Customer Company, Able to Capture and Manage Customer Feedback Across Every Touch Point

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Web Analytics Demystified Provides Guidance on Evaluating Mobile and Emerging Channel Investments via Quantitative and Qualitative Feedback

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Breakthrough Mobile App & Web Technology for Universal Customer Feedback; Available for Free in iTunes App Store

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Enhances Market-Leading Customer Feedback Solution for Mobile Devices; Announces Partnership with Usablenet

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Boosts ROI of Multivariate and A/B Testing Programs: Voice-of-Customer Data Enhances Analytics for Streamlined Web site Optimization

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New tool will help Avizent continue to enhance client experience

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