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FeedbackOur Products
AdMonitor
Online ad placement is an imprecise science, but real-time customer feedback can support more effective distribution for both advertisers and publishers. AdMonitor begins collecting advertisement-specific feedback the moment an ad launches, so our clients can monitor consumer response as comments stream in.
Advanced Survey Module
OpinionLab’s online Voice of Customer solutions empower you to engage your online users from every page of your website, anytime so they can tell you what they think in their own words.
Alerts and Monitors
Be the first to know what your customers think.
Customer-Service Feedback
Our e-mail based feedback-collection tool gathers customer comments about each employee, so call-center managers can efficiently gauge the success of customer-service teams and individual representatives.
DialogCentral: Overview
Breakthrough voice of customer technology: real-time feedback in the palm of your customer’s hand.
Visit http://www.dialogcentral.com/
DialogCentral: Small Business
Breakthrough customer-feedback technology: free for small and medium-sized businesses.
Visit http://www.dialogcentral.com
Dynamic Comment Card
Invite customers to talk to you at anytime, from anywhere, about anything that’s important to them. They’ll tell you things you never knew before, and they’ll appreciate your willingness to listen.
Feedback-Collection Techniques
Our complete suite of listening technologies offers an array of advanced data-collection tools designed to meet the unique and varied needs of any complete VOC program.
In-Store Feedback
Whether feedback invitations are issued by individual employees, point of purchase displays or printed on receipts, Voice of Customer data flows in based on specific stores, point of sale, employees, etc., allowing management to pinpoint and address problems quickly.
Internal Portal Feedback
OpinionLab listening technologies extend quite naturally to corporate intranet applications. Built on the same opt-in, open-ended feedback infrastructure that revolutionized the VoC industry when we introduced it over a decade ago, the simple, intuitive nature of our dynamic comment cards renders our system ideal for internal portal use.
Mobile Voice of Customer
By virtue of its opt-in, streamlined design, our patented feedback system is the only voice of customer methodology that is inherently compatible with mobile platforms.
O-Mail: Feedback from E-Mail Communications
Track consumer response to outgoing e-mail for improved marketing and staffing.
OpinionLab Overview (Brief)
Collect, interpret, and leverage real-time customer feedback with OpinionLab voice of customer solutions.
Product Monitor
OpinionLab Product Monitor is a landmark innovation in the voice-of-customer (VOC) industry: the first portable, universal comment card.
Professional Services
From customizing analysis and reporting to conducting full-service research studies, from integrating data with web-analytics vendors to tailoring the look and feel of OpinionLab products on your sites, our professional services will help you realize the full potential of your investment in voice of customer (VOC).
Social Media Monitor
To remain competitive in today’s customer-focused marketplace, it is essential to listen to consumers at all times–whether they are talking to you or about you. OpinionLab’s Social Media Monitor solution expands the reach of our core listening methodology to provide extensive visibility into social media and advanced reporting tools to ensure that VOC data is actionable.
Translation
OpinionLab translation services help our clients generate, understand, and manage multilingual feedback in real time.
