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Look for us at the following events:

Forrester’s Forum for eBusiness & Channel Strategy Professionals

October 28 – 29, 2014
Chicago, IL

Seventy-four percent of business executives say their company has a digital strategy, but only 15% believe their company has the skills and capabilities to execute. As an eBusiness professional, it’s your job to close that gap. You must master dynamic new digital ecosystems of value, harnessing resources both inside and outside your company in order to win, serve and retain customers.

At this Forum, Forrester will teach you how to create alignment and balance in your digital strategies — and in the process, transform both your operations and customer relationships.

Forrester’s Forum for Customer Experience Professionals West

November 6 – 7, 2014
Anaheim, CA

Welcome to a new, more competitive era for CX. From now on, it’s not enough to think you know your customers — you have to really know what they care about most. What’s more, you’ll need to understand the critical roles that your people, processes, and technologies play in delivering a compelling experience.

At this Forum, Forrester will debut new research that reveals the drivers of customer experience quality — the factors that truly matter to customers.