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Customer Opinion Index Report
Holiday Preview 2013

Customer sentiment slipped in the buildup to Holiday 2013, as the industry-wide Customer Index fell, falling close to 10% from its mid-year mark. Finance and Insurance continued to lead the way in customer experience outcomes, while the Airline and Healthcare Industries continued to experience significant challenges.

Download OpinionLab's exclusive Customer Opinion Index Report for February and see how your customer feedback performance stacks up against half of the Fortune 50 and hundreds of the world's greatest brands.

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