• listening technologies
• structuring feedback
• actionable data

Actionable Data

We know our clients can’t spend their days analyzing data. So, using sentiment coding and analysis, we not only structure and present data, but help you prioritize.

With one quick glance, our business-intelligence reports show themes in customer sentiment and allow you to quickly drill down to supporting detail.

Comparative Taxonomies

Our heat-map reports let you quickly size issues and track how changes affect customer sentiment.

By combining a proprietary opinion index with our robust natural-language solution, we can structure streaming business-intelligence feedback into generic and custom taxonomies. So you can measure progress over time or track success in comparison to competitors.

Patterns and Alerts

Scalable, real-time alerts help OpinionLab clients monitor themes in customer comments and channel that information to the appropriate stakeholders.

Time and again, this real-time system serves as the earliest indicator of important issues and opportunities affecting your brand.

And, in order to help clients better recognize patterns of significance in their data, selected stakeholders can search the database for themes related to context and timing, such as comments received from certain regions or during specific times.