action reports

You may not have the time or the resources to convert findings captured by OnlineOpinion into specific action items. If so, OpinionLab's analysts can create weekly Action Reports that review your user feedback, list page-by-page specifics and prioritize items for improving your website.

These Action Reports alert website stakeholders with targeted reports when something is askew. Often, Web managers simply follow our prescriptions (e.g. "users would like a Contact Us link on the following pages…" or "this page produces errors at the following screen resolution…") to optimize their website.

benefits

+	alerts website management to revise content or implement usability improvements
+	enables continuous improvement across the entire site
+	eliminates the requirement for multiple stakeholders to learn software
+	requires no "interpretation" of the data inside your organization
+	helps manage the ongoing change process
+	minimizes content errors or usability issues
+	enables website management to focus at the 60,000 foot level
+	forces a weekly review of user issues
+	approaches website improvements pro-actively

features

+	page-specific punch list of action items based on user requirements delivered weekly
+	categorization of issues
+	management response tracked as "addressed", "in process" or "noted"
+	monthly management activity reports
+	complementary teleconferences when deemed necessary