News & Media


News & Media

See the latest announcements and media coverage from across OpinionLab.

Verint Extends Voice of the Customer Suite to Digital Engagement

November 16, 2016

Verint Announces Acquisition of OpinionLab. Enables Organizations to Capture, Analyze and Act on the Voice of the Customer Across Digital, Voice, Text and Social Interactions. MELVILLE, N.Y., November 16, 2016 — Verint® Systems Inc. (Nasdaq: VRNT) today announced that it … Continue reading

OpinionLab Launches New Ways to Close the Loop on Voice of Customer

September 16, 2016

Innovation in Summer ‘16 Release provides enterprises unparalleled ability to collaborate and act on customer feedback to improve CX. CHICAGO, IL (PRWEB) SEPTEMBER 16, 2016 OpinionLab today announced its Summer 2016 Release to enhance the collaborative power within an enterprise … Continue reading

OpinionLab’s customer experience innovation delivers record 2015

April 20, 2016

Voice of Customer market leader continues momentum with powerful product innovation and major customer wins. Chicago, IL – April 20, 2016 – OpinionLab, the longtime leader in enterprise Voice of Customer (VoC) solutions that enable real-time action, today announced another year … Continue reading

OpinionLab launches innovation to empower VoC action through collaboration

March 17, 2016

Winter 2016 release delivers unmatched Voice of Customer visibility and understanding to drive closed-loop action and improve overall CX. OpinionLab today announced its Winter 2016 release to harness the collaborative power of an organization to act on customer feedback. The … Continue reading

OpinionLab hires veteran technology leader to accelerate innovation

February 2, 2016

Barry Atkinson named Vice President of Technology and Operations at high-growth SaaS provider of enterprise VoC solutions. Chicago, IL — February 2, 2016 — OpinionLab,, the leading provider of enterprise-grade Voice of Customer solutions, announced today that Barry Atkinson has … Continue reading

ITA Spotlight: OpinionLab

October 15, 2015

Illinois Tech OpinionLab, the longtime leader in Voice of Customer feedback solutions, helps over 300 of the world’s best known brands listen to their customers and take real-time action on what they’re saying. Recent innovation has accelerated OpinionLab squarely into … Continue reading

OpinionLab introduces Summer 2015 release of its Voice of the Customer solution

August 28, 2015 OpinionLab today launched its Summer 2015 Release, which ties digital customer feedback—usually submitted through smartphone apps—to particular store locations. “Companies need to know what is going on at a specific store,” says Rick Blair, chief information officer at OpinionLab. … Continue reading

OpinionLab makes omnichannel Voice of Customer feedback actionable with Summer 2015 Release

August 27, 2015

Innovation empowers brands to connect consumer feedback gathered through digital channels with specific physical locations to improve their Customer Experience (CX). Chicago, IL — August 27, 2015 — OpinionLab today announced its Summer 2015 Release to extend the advantages of … Continue reading

OpinionLab introduces omnichannel Voice of Customer best practices

June 15, 2015

OpinionLab extends Voice of Customer innovation to help brands achieve a high quality and consistent Customer Experience across multiple channels in an omnichannel environment Chicago, IL — June 15, 2015 — OpinionLab, the leader in Voice of Customer (VoC) continuous … Continue reading

OpinionLab accelerates momentum after a record 2014

March 10, 2015

OpinionLab Extends Leadership in Customer Experience Market with Major Client Wins and Breakthrough Product Innovation; Names Tim Whiting Vice President of Marketing. Chicago, IL (PRWEB) March 10, 2015 — OpinionLab, the leader in Voice of Customer (VoC) continuous listening solutions, … Continue reading

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