Data Collection: Designed to be embedded in pdfs and other electronic document formats, DocuRate employs a patented OpinionLab methodology that automatically conditions documents to accept VoC feedback. DocuRate utilizes an intuitive data collection link coupled with a robust, hosted back end built on multiple database redundancies to ensure data security and accessibility.

Data Visualization: DocuRate’s suite of online reports provide a range of data access options, monthly tracking reports and pro-active alerts to ensure continuous optimization of online support resources