CX LabNotes Blog ( January 2017 )

Our blog features the latest views from across our business. Subscribe to have each post sent directly to your inbox.​

4 things you need to know about mobile CX in financial services

January 27, 2017

The Fed claims 53% of smartphone owners with a bank account use mobile banking, while a survey of lenders reveals that mobile payments are now in moderate or high demand by 63% of customers. These numbers are only likely to … Continue reading

OpinionLab Toy Drive supports Chicago children’s hospital

January 17, 2017

[+] Impact, our Corporate Social Responsibility Group, was delighted to organize a Toy Drive in the OpinionLab Chicago office in the run up to the Christmas holidays in support of a local children’s hospital. The Ann & Robert H. Lurie … Continue reading

6 ways to gain buy-in for in-store VoC feedback

January 9, 2017

Despite scare mongering that the store is dead, ecommerce still only accounted for 8.4% of total retail sales for the third quarter of 2016 according to government figures. While this figure is continually increasing and it’s difficult to argue that … Continue reading

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