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Download one of our guides or eBooks highlighting best practice customer experience trends across different industries.

Strategy Guide: Five ways insurers can drive customer retention with VoC

How to give your customers what they want so they keep coming back for more. According to Accenture, best-in-class commercial insurance carriers can achieve retention rates in the mid to upper 80s but most are 4-6 points below this and on …

Strategy Guide: Embrace mobile to become a financial services leader

How a mobile mindset delivers superior omnichannel CX and demonstrable business results. The Fed claims 53% of smartphone owners with a bank account now use mobile banking, while a survey of lenders reveals that mobile payments are now in moderate or …

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