‘Customer journey mapping’ is a widely accepted practice for customer experience teams right now as they seek consistency across all channels and touchpoints.
According to McKinsey, you should “(pay) attention to the complete, end-to-end experience customers have …
The CX LabNotes blog has long been a proponent of the power of customer-initiated engagement – that is providing your customers with the opportunity to talk to you on their terms whenever, wherever and however they want.
Verint and OpinionLab have joined forces to empower organizations to listen, analyze and act on the Voice of the Customer across all channels - digital, voice, text and social.
We share a vision of enabling organizations to act on data, and together we provide more ways to act on the Voice of the Customer than ever before. Learn more about the Verint and OpinionLab combination here.