CX LabNotes Blog ( October 2016 )

Our blog features the latest views from across our business. Subscribe to have each post sent directly to your inbox.​

3 huge future customer journey mapping trends you need to know about

October 25, 2016

‘Customer journey mapping’ is a widely accepted practice for customer experience teams right now as they seek consistency across all channels and touchpoints. According to McKinsey, you should “(pay) attention to the complete, end-to-end experience customers have …

Location, location, location: The key to real estate – and VoC – value

October 13, 2016

The CX LabNotes blog has long been a proponent of the power of customer-initiated engagement – that is providing your customers with the opportunity to talk to you on their terms whenever, wherever and however they want.

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