Retailers able to implement effective omnichannel strategies can benefit from increased revenue, more efficient inventory management and reduce costs, while delivering an improved overall CX to their customers.
But while 91% of Canadian retailers believe an omnichannel retail strategy is imperative …
Verint and OpinionLab have joined forces to empower organizations to listen, analyze and act on the Voice of the Customer across all channels - digital, voice, text and social.
We share a vision of enabling organizations to act on data, and together we provide more ways to act on the Voice of the Customer than ever before. Learn more about the Verint and OpinionLab combination here.