CX LabNotes Blog ( July 2016 )

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Mobile is messy, but that’s no excuse

July 28, 2016

The first commercial mobile phone came to market in 1983. It was the Motorola DynaTac, the “brick” made famous by Gordon Gecko in the movie Wall Street, and it cost you a cool $3995.00.  It wasn’t smart at all. And, …

Two key takeaways from Forrester CXNYC 2016

July 15, 2016

I recently attended Forrester’s CXNYC conference. Forrester’s events are a great bellwether for the state of CX. Their analysts have long been active in the CX space and conferences like CXNYC are full of CX stories from the …

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