Guide & eBooks

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Download one of our guides or eBooks highlighting best practice customer experience trends across different industries.

eBook: Five actions for mobile CX success with real-time Voice of Customer

The facts are undeniable: when it comes to the customer experience, mobile is king, and it has now permeated every facet of our daily lives. In the U.S. alone, 92% of adults own a smartphone, …

Strategy Guide: Solving the mobile CX equation

Three steps to help you thrive in a mobile world In 2015 alone, U.S. consumers purchased some $67 billion in goods on their smartphones. Factoring in the contributions of smart devices to the entire purchase cycle, mobile is estimated to have …

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