Despite popular belief to the contrary, physical stores are still as important as ever. Recent research highlights how nearly 40% of consumers make purchases inside a physical store once a week compared to just 27% who do the same online.
Verint and OpinionLab have joined forces to empower organizations to listen, analyze and act on the Voice of the Customer across all channels - digital, voice, text and social.
We share a vision of enabling organizations to act on data, and together we provide more ways to act on the Voice of the Customer than ever before. Learn more about the Verint and OpinionLab combination here.