Guide & eBooks

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Download one of our guides or eBooks highlighting best practice customer experience trends across different industries.

Strategy Guide: Customer initiated engagement

Seven reasons customer-initiated engagement needs to be part of your VoC strategy Customer Initiated Engagement is rapidly gaining ground among today's global leaders because it delivers more actionable customer insights than traditional surveys, without any risk of …

eBook: Five strategies to build lasting customer relationships for retailers

Solve for customer X(perience): OpinionLab's answer to the VoC equation Retailers in particular depend on brand champions: loyal, repeat customers who double as grassroots advocates, spreading the word through social media and throughout their daily lives. In this eBook, OpinionLab outlines …

eBook: How financial services providers can turn CX into competitive advantage

The biggest challenge to the financial services industry is customer loyalty, and few things affect customer loyalty more than a consistent and high quality customer experience (CX). With this eBook, find out how OpinionLab enables you to pinpoint exactly where …

Strategy Guide: How to leverage your VoC for an optimal online experience

Implement a website optimization strategy that boosts engagement, traffic and conversions. As your main touch point with your customers in this digital world, your website is the primary face of your business and critical to your success. …

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