Only 10% of retail services providers in the financial sphere consider themselves innovation leaders. OpinionLab shows you how to turn digital disruption into a competitive advantage with our CX Guide for Financial Services.
Retail consumers today are more knowledgeable and empowered than ever, inevitably leading to a more demanding marketplace with little room for error. mCommerce, or mobile shopping, has been a key trend, with 20% of all online sales in 2014 taking …
Verint and OpinionLab have joined forces to empower organizations to listen, analyze and act on the Voice of the Customer across all channels - digital, voice, text and social.
We share a vision of enabling organizations to act on data, and together we provide more ways to act on the Voice of the Customer than ever before. Learn more about the Verint and OpinionLab combination here.