CX LabNotes Blog ( April 2014 )

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In-store cell phone tracking pits consumers against retailers

April 21, 2014

There’s a big difference between choosing to share your data and being monitored without your consent. This gut desire for transparency is increasingly at odds with the reality of business today. Take retail. New technologies now allow retailers to use … Continue reading

Should rightsizing be retail’s next big step?

April 8, 2014

When was the last time you went to a mall? For me, it was over the holiday season when I hesitantly performed pick up and drop off duties for my family. Usually packed to the gills during peak holiday times, … Continue reading

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