CX LabNotes Blog ( September 2013 )

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The random sample’s partner in crime: the long survey

September 4, 2013

In a recent post, we wrote about the accelerating decline of the random sample, which is being driven by the mobile revolution and heightened aversion to anything that interrupts the customer experience. In the traditional market research world, the random … Continue reading

Shredding VoC with Guitar Center’s Sourav Bhuyan

September 3, 2013

Lightning fast. Amazing. Super cool. We’re always looking for the people who are delivering a customer experience so good that it barely seems possible.  Innovative technique. Fantastic style. If you’ve had the chance to check out our recent Customer Opinion … Continue reading

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