feedback anytime, anywhere!

voice of customer innovation

OpinionLab is a high-growth SaaS provider of continuous listening solutions that drive smarter, real-time business action. The world’s largest brands, including: 4 of the top 5 U.S. retailers; 8 of the 10 largest American banks; the 5 largest U.S. insurance companies; and 3 of the top 4 U.S. airlines use OpinionLab to optimize customer experience and drive engagement across channels. OpinionLab continuously introduces new innovation to serve marketing and customer experience leaders, and is accelerating all aspects of its business to best serve the needs of its global customer base. In 2014, OpinionLab was recognized by Inc. magazine as one of the fastest growing companies in the nation. For more information, visit, read the blog or follow us on Twitter.

» learn more

customer snapshot: American Eagle Outfitters


AEO’s omnichannel team worked with stores to restructure operations and optimize P&Ls on the basis of customer insights gained via OpinionLab.
» learn more

customer snapshot: Bank of America


Among the nation’s largest banks by assets, Bank of America operates one of the country’s most extensive branch networks with some 5,300 locations and more than 16,300 ATMs.
» learn more