• Verizon
  • United Airlines
  • American Express
  • WYNDHAM Hotel Group
  • TOYSRUS
  • Walmart
  • HSBC
  • COSTCO
  • CITI
  • Ford

Voice of Customer solutions that drive results

OpinionLab empowers you to leverage the Voice of your Customer (VoC) to make smarter and faster business decisions.

How? By enabling you to give your customers a voice from within their customer experience (CX), completely on their terms, capturing rich context regarding their feedback, and then applying advanced analytics to take real-time and targeted action. The result: improvements to the consistency and quality of your CX that deliver measurable business impact.

Voice of Customer solutions that drive results

OpinionLab empowers you to leverage the Voice of your Customer (VoC) to make smarter and faster business decisions.

How? By enabling you to give your customers a voice from within their customer experience (CX), completely on their terms, capturing rich context regarding their feedback, and then applying advanced analytics to take real-time and targeted action. The result: improvements to the consistency and quality of your CX that deliver measurable business impact.

Improve CX

What we do

OpinionLab has been a market leader in the CX space for over a decade, trusted by hundreds of the world’s leading companies to turn Voice of Customer into competitive advantage.

Behind our iconic [+] feedback tab that empowers your customers to let you know what's on their minds, our enterprise Software-as-a-Service solution provides you the context and the tools you need to take immediate action on what your customers want you to know.

A digital pioneer, OpinionLab now applies innovation and deep market understanding to help you securely and effectively engage with your customers throughout their cross-channel customer journey.

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Our customers

Who we serve

From top retailers and financial services providers to major travel and hospitality companies, OpinionLab is a trusted enterprise partner to hundreds of the world’s leading brands. The common denominator is a passion for listening to, and taking action on, customer feedback to improve CX and deliver business results.

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CHASE
Staples
ALLState
Time Warner Cable
GAP
EXPEDIA
DICKS
CIGNA
PAYPAL
What’s new

Latest from OpinionLab

Strategy Guide: Solving the mobile CX equation

Three steps to help you thrive in a mobile world In …

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eBook: Five steps to improve your customer journey maps with VoC

The customer journey map is an essential tool for companies …

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Forrester CXNYC 2016

Explore the dynamic, complex relationship between brand, customer experience (CX), …

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Customer mobile expectations drive CX scores downwards

The results published in our latest Customer Opinion Index (COI) …

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